privacy.

Wrenchcall, Inc. (“Wrenchcall”, “we”) provides an AI voice agent that answers the phone for home-service shops. This policy covers our website and the service. A shop that uses Wrenchcall is our customer. People who call that shop are its callers.

• From visitors and customers: name, work email, company, trade, number of technicians and, if you give it, a mobile number.
• From callers: the phone number, the audio of the call, a transcript, and what the caller tells the agent, such as a name, an address and a description of the problem.
• From our website: your browser type and basic usage data.

At the start of every call Wrenchcall says that it is an automated assistant and that the call is recorded. Some states require everyone on a call to agree to recording. A caller who stays on the line after that notice is agreeing to it. Shops must not switch the notice off.

A caller who does not want to be recorded can hang up and call the shop directly.

We use personal information to answer calls, book jobs, send job cards and quotes to the shop, escalate emergencies, run and secure the service, answer support requests, and reach out to early-access applicants. We do not use call content to train models for anyone else.

We use Google Cloud (hosting, speech recognition and Gemini models on Vertex AI) and Twilio (phone calls and text messages) to run the service. They process personal information only on our instructions.

We do not sell personal information and we do not share it for cross-context advertising.

Call audio is kept for 90 days. Transcripts and job records are kept while the shop has an account and are deleted within 30 days after it closes. Early-access applications are kept for up to 24 months. To have your information deleted, email hello@wrenchcall.com and we will act within 30 days. A shop can also ask us to delete a specific call.

Depending on where you live, you may have the right to see, correct, delete or take a copy of your personal information, and to appeal a refusal. Email hello@wrenchcall.com. We will not treat you differently for making a request.

We use encryption in transit and at rest, and we limit access to people who need it. No system is perfectly secure, so we cannot promise absolute security.

The service is for businesses and is not directed to anyone under 16.

If we change this policy we will post the new version here and update the date above. If a change is material we will tell customers by email.

Email hello@wrenchcall.com.